HOTEL MATOMA
TERMS

Accommodation Terms & House Rules

Accommodation terms and house rules for HOTEL MATOMA.

Accommodation Terms

  1. Scope

    These terms apply to accommodation contracts and related agreements provided by HOTEL MATOMA (the "Hotel").

  2. Booking

    Please apply for accommodation via the Hotel's designated methods (e.g., the Beds24 booking page). If all guests are minors, a minor stay consent form signed by a parent or legal guardian must be submitted. Please use the PDF form provided on this page.

  3. Contract Formation

    The accommodation contract is formed when the Hotel accepts the reservation.

  4. Payment

    Accommodation fees are paid via Beds24 online payment (credit cards, etc.).

  5. Check-in / Check-out

    Check-in is 15:00–22:00 and check-out is by 10:00. Please contact us in advance if your arrival time changes.

  6. Cancellation (Non-refundable Plans)

    All current plans are non-refundable. After confirmation, no refunds will be issued for cancellation, no-shows, or shortened stays due to guest reasons. If the Hotel cannot provide accommodation for reasons attributable to the Hotel, the full amount paid will be refunded.

  7. Refusal of Accommodation

    We may refuse accommodation when the booking is deemed to violate these terms. We may refuse accommodation if a guest is likely to cause serious nuisance to other guests. We may refuse accommodation in cases of illegal acts or acts against public order and morals.

  8. Termination of Stay

    Even during the stay, the Hotel may terminate accommodation if house rules are violated.

  9. Disclaimer

    The Hotel is not liable for damages caused by force majeure such as natural disasters, transport delays, or power outages.

  10. Jurisdiction

    Any disputes related to these terms shall be subject to the court with jurisdiction over the Hotel's location as the exclusive court of first instance.

House Rules

  1. Quiet Hours

    Please refrain from behavior that disturbs other guests (loud voices, noise, etc.).

  2. Smoking

    The Hotel is entirely non-smoking.

  3. Fire & Hazardous Items

    The use of fire and bringing hazardous materials or illegal substances are prohibited.

  4. Pets

    Pets are not permitted.

  5. Damage

    Guests are responsible for actual costs if they damage or soil rooms or equipment.

  6. Valuables

    Guests are responsible for their own valuables. The Hotel is not liable for loss or theft.

  7. Identification

    We may request government-issued identification when necessary.

Minor Guest Consent Forms

If all guests are minors, please submit a consent form signed by a parent or legal guardian. Download the Japanese or English PDF below.

Minor Stay Consent Form (Japanese)Parental Consent Form (English)

Property Information

Name
HOTEL MATOMA
Operator
Shoko Corporation Ltd. (有限会社昌宏コーポレーション)
Address
3-12-16 Shibaura, Minato-ku, Tokyo 108-0023, Japan
Check-in
15:00–22:00
Check-out
10:00
Booking & Payment
Beds24 booking page (online payment)