Hotel Matoma Logo
HOTEL MATOMAQuiet bayside stays in Shibaura, Tokyo

Terms

Accommodation Terms & House Rules

Accommodation terms and house rules for HOTEL MATOMA.

Accommodation Terms

1. Scope

  • These terms apply to accommodation contracts and related agreements provided by HOTEL MATOMA (the "Hotel").

2. Booking

  • Please apply for accommodation via the Hotel's designated methods (e.g., the Airhost booking page).

3. Contract Formation

  • The accommodation contract is formed when the Hotel accepts the reservation.

4. Payment

  • Accommodation fees are paid via Airhost online payment (credit cards, etc.).

5. Check-in / Check-out

  • Check-in is 15:00–22:00 and check-out is by 10:00.
  • Please contact us in advance if your arrival time changes.

6. Cancellation (Non-refundable Plans)

  • All current plans are non-refundable.
  • After confirmation, no refunds will be issued for cancellation, no-shows, or shortened stays due to guest reasons.
  • If the Hotel cannot provide accommodation for reasons attributable to the Hotel, the full amount paid will be refunded.

7. Refusal of Accommodation

  • We may refuse accommodation when the booking is deemed to violate these terms.
  • We may refuse accommodation if a guest is likely to cause serious nuisance to other guests.
  • We may refuse accommodation in cases of illegal acts or acts against public order and morals.

8. Termination of Stay

  • Even during the stay, the Hotel may terminate accommodation if house rules are violated.

9. Disclaimer

  • The Hotel is not liable for damages caused by force majeure such as natural disasters, transport delays, or power outages.

10. Jurisdiction

  • Any disputes related to these terms shall be subject to the court with jurisdiction over the Hotel's location as the exclusive court of first instance.

House Rules

1. Quiet Hours

  • Please refrain from behavior that disturbs other guests (loud voices, noise, etc.).

2. Smoking

  • The Hotel is entirely non-smoking.

3. Fire & Hazardous Items

  • The use of fire and bringing hazardous materials or illegal substances are prohibited.

4. Pets

  • Pets are not permitted.

5. Damage

  • Guests are responsible for actual costs if they damage or soil rooms or equipment.

6. Valuables

  • Guests are responsible for their own valuables. The Hotel is not liable for loss or theft.

7. Identification

  • We may request government-issued identification when necessary.

Property Information

Name
HOTEL MATOMA
Operator
有限会社昌宏コーポレーション
Address
3-12-16 Shibaura, Minato-ku, Tokyo
Check-in
15:00–22:00
Check-out
10:00
Booking & Payment
Airhost booking page (online payment)