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HOTEL MATOMAQuiet bayside stays in Shibaura, Tokyo

FAQ

FAQ

What are check-in and check-out times?

Check-in is available from 3:00–10:00 p.m., and check-out is by 10:00 a.m. Let us know in advance if your arrival time changes.

Can I store luggage?

Luggage may be left in the second-floor entrance area. As the property is unstaffed, items are kept at your own risk.

Is smoking allowed?

All rooms and indoor areas are non-smoking; no designated smoking area.

Can I bring pets?

Pets are not allowed except for assistance dogs.

What payment methods are accepted?

All reservations and payments are processed through Airhost, which accepts major credit cards and digital wallets.

How do I set up the stovetop?

Please watch the video for the setup steps.

How do I set up the bath?

Please watch the video for the setup steps.

Details are updated regularly, so please reach out if you need further clarification.